Return Policy Information for Custom Auto Trim & Graphics Inc.

TERMS AND CONDITIONS:
Custom or Special order items require prepayment before shipping. Custom or special order items are items that are made to order, painted to order, special size or other non-stocking items.

CANCELLATIONS after processing your order, if allowed, are subject to a cancellation fee similar to restocking charges if the order has not shipped. If your order has shipped before notice of cancellation, shipping charges will not be refunded and you will need to request a return and obtain a Return Authorization Number, if the return is allowed as described under "Returns" below. Refused merchandise at time of delivery may incur return freight charges in addition to the cancellation fee.

It is the customer's responsibility to open the package and inspect the items upon delivery. Packages that appear to be damaged should be immediately reported to the freight carrier. Damage due to shipping is the sole responsibility of the freight carrier. All claims are to be made by the customer directly with the carrier. Shipping carriers will not honor late claims.

All items should be inspected for defects or damage and "dry fitted" prior to being installed. Installation instructions provided should be followed completely. We recommend that all items be professionally installed. Any concern or question as to fit or installation should be brought to our attention. We provide technical support during our normal business hours to help with installations. All reasonable attempts should be made for proper installation before making a return claim. It is our sole discretion to authorize returns for credit or exchange.

We must be notified of all return claims within 7 days of delivery date of your order. You must call us first to obtain authorization for the return. We will give you instructions on how to ship the return. Do not return items without prior authorization. We will not accept shipments to us without a confirmed return authorization. If you are instructed to ship your return prepaid, the items must be shipped back within 10 days and insured for its full value. All items authorized for return must be carefully packaged in its original carton including all packing material. Items must be returned in its unused condition for proper credit. Shipping charges are non refundable. Refused merchandise at time of delivery may incur return freight charges in addition to the applicable restocking fee.

Absolutely no returns will be accepted after 30 days.

Items returned under warranty will be exchanged or credited at our option. Liability is limited to replacement value of the part only; it does not apply to labor or any indirect or consequential damages.

Special order items are not returnable.

Painted orders are not returnable.

CLEARANCE SALES: All sales are considered FINAL; clearance sale items are not returnable.

Any item, except as described below, returned for any reason other than what is covered under warranty will be subject to a 20% restocking charge.

Wood Dash Kits: Wood dash products are not returnable. It is important to verify accuracy of dash kit by comparing dash diagram to vehicle before placing order. It our sole discretion to authorize a return under certain circumstances with a 25% restocking fee for current model year kits. Dash kits should be inspected for missing pieces, defects or imperfections, and all pieces in the kit should be test fitted before any are installed. If there are any problems detected, you must call our customer service center to obtain a return authorization # and a replacement kit will be provided. It is the manufacturer's policy to replace full kits only in order to match color and grain. Separate pieces will not be provided. Absolutely no returns, credits, or exchanges once any pieces are installed.

Fender Flares: 25% restocking charge.

Stainless steel and chrome rocker panels are subject to a 25% restocking charge.

Nerf bars are subject to a 25% restocking charge.

Billet Grilles are subject to a 25% restocking charge.

Auto Graphics Kits: We allow a one time exchange for color or size (if applicable) of same graphic. Returns of short-stocking colors and other returns are subject to a 20% restocking charge.

$399Line Body Kits are subject to separate Terms and Conditions of Sale. See #399Line TERMS on our web site.

BODY KITS: Body Kit parts are subject to separate Terms and Conditions of Sale. See Body Kits Return Policy on our web site.

LAMBO HINGE KITS: Lambo hinge kits are subject to each manufacturer's Terms and Conditions of Sale. See AutoLoc Return Policy and Vertical Doors, Inc. Return Policy on our web site.

All items must be returned in complete, unused and re-sellable condition to receive credit.

This agreement shall be governed by, construed, and enforced in accordance with the laws of the State of California. Venue for any action or proceeding arising out of this agreement, or alleged breach thereof, shall be solely in San Diego County, California, within the City of San Diego, California.

AUTOMEGA ® is a registered trademark of Custom Auto Trim and Graphics, Inc.
COPYRIGHT ©1996 - 2008. Custom Auto Trim and Graphics Inc. All rights reserved.
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All pricing is in US Dollars.