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Since AutoLoc Hinge kits are special order
items that are universal fit and require modification to each vehicle,
they are generally not returnable.
A return may be allowed under
the following conditions:
1) A return must be made within
30 days of purchase date. No returns will be allowed after 30 days
of purchase date.
2) The product must be in resellable
New, Unused condition. That is, the product cannot have been fully
or partially installed; there must be no scratches, holes drilled
into, or any other modifications done to the product.
3) AutoLoc and AUTOMEGA® has
the sole discretion to authorize or not authorize returns. If a
return is authorized, you will be given a Return Authorization Number
(RA#) along with an expiration date and instructions on where and
how to ship the return as described below. Returns will not be accepted
on expired RA#'s.
Once the return is received, inspected
and found to be in resellable condition, credit will be given less
a 25% restocking fee. Shipping and Handling charges are not refundable.
If the inspection finds the product not to be in resellable condition,
no credit
will be given. You will be contacted and given the opportunity to
claim your merchandise within 30 days. We will not be
responsible for unclaimed merchandise after the 30 day period.
Shipping and Handling charges
are not refundable.
Terms and Conditions
We must be notified of all return
claims within 7 days of delivery date of your order. You must call
us first to obtain
authorization for the return. We will give you instructions on how
to ship the return. Do not return items without prior
authorization. We will not accept shipments to us without a confirmed
return authorization. If you are instructed to ship your
return prepaid, the items must be shipped back within 10 days and
insured for its full value. All items authorized for return must
be carefully packaged in its original carton including all packing
material. Items must be returned in its unused condition for
proper credit. Shipping charges are non refundable. Refused merchandise
at time of delivery may incur return freight charges in
addition to the applicable restocking fee.
Custom or Special order items
require prepayment before shipping. Custom or special order items
are items that are made to
order, painted to order, special size or other non-stocking items.
CANCELLATIONS after processing
your order, if allowed, are subject to a cancellation fee similar
to restocking charges if
the order has not shipped. If your order has shipped before notice
of cancellation, shipping charges will not be refunded and
you will need to request a return and obtain a Return Authorization
Number, if the return is allowed as described under
"Returns" below. Refused merchandise at time of delivery
may incur return freight charges in addition to the cancellation
fee.
It is the customer's responsibility
to open the package and inspect the items upon delivery. Packages
that appear to be
damaged should be immediately reported to the freight carrier. Damage
due to shipping is the sole responsibility of the freight
carrier. All claims are to be made by the customer directly with
the carrier. Shipping carriers will not honor late claims.
All items should be inspected
for defects or damage and "dry fitted" prior to being
installed. Installation instructions provided
should be followed completely. We recommend that all items be professionally
installed. Any concern or question as to fit or
installation should be brought to our attention. We provide technical
support during our normal business hours to help with
installations. All reasonable attempts should be made for proper
installation before making a return claim. It is our sole
discretion to authorize returns for credit or exchange.
Absolutely no returns will be
accepted after 30 days.
Items returned under warranty
will be exchanged or credited at our option. Liability is limited
to replacement value of the part
only; it does not apply to labor or any indirect or consequential
damages.
Manufacturer's warranty does not
cover damage due to improper installation, abuse, neglect, or any
other failure due to out of
ordinary and reasonable consumer use. Warranty is to the original
purchaser and is not transferable.
This agreement shall be governed
by, construed, and enforced in accordance with the laws of the State
of California. Venue for
any action or proceeding arising out of this agreement, or alleged
breach thereof, shall be solely in San Diego County,
California, within the City of San Diego, California.
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