AUTOMEGA | Policies for Body Kits, Ground Effects, Aero Kits and Aerodynamics

SHIPPING DAMAGE/CLAIMS: When shipping your parts, extreme care is used so that they will arrive intact. NEVER refuse a shipment because it appears broken or seems to be missing parts. You must accept the shipment, note the problem on the freight bill, and have the driver sign it. Notify the Freight Carrier and the Manufacturer directly within five (5) working days of any damage or shortages. Since the Freight Carrier is responsible for safe delivery to you, you must make a shipping damage claim immediately with the Freight Carrier directly and not with the Manufacturer or AUTOMEGA:

Visible Loss or Damage: Any external evidence of loss or damage must be noted on the freight bill or express receipt and signed by the carrier's agent. Failure to adequately describe such external evidence of loss or damage may result in the carrier refusing to honor a damage claim. The carrier will supply the form required to file such a claim.

Concealed Loss or Damage: Concealed loss or damage means that loss or damage which does not become apparent until the merchandise has been unpacked. The contents may be damaged in transit due to rough handling even though the carton may not show external damage. When the damage is discovered upon unpacking, make a written request for inspecting by the carrier's agent within 5 days of delivery. Then file a claim with the carrier since the damage is the carrier's full responsibility. In the event of concealed damage, please save all materials used in packing your merchandise. Do not throw away the original box until you have determined that merchandise has not been damaged.

CLEARANCE SALES: All Clearance sales are considered FINAL; clearance sale items are not returnable.

RETURNS: All products are special order, made- to-order and are generally not returnable. However, under certain circumstances each manufacturer may allow a return on unused merchandise in like-new condition and a 25% restocking charge will apply. When the items have been examined and the reason for the return verified, appropriate credit will be issued. Returns are accepted for "store" credit or exchange only. NO REFUNDS.

We must be notified of all return requests within 5 days from your receipt of merchandise. You must call us first to obtain authorization for the return. We will give you return instructions and a Return Authorization number as issued by the manufacturer, if approved. Do not return items without prior authorization. We will not accept shipments to our Customer Service Center, and manufacturer will not accept shipments without a confirmed return authorization number. If you are instructed to ship your return prepaid, the items must be shipped back within 10 days and insured for its full value. Any items sent freight collect will be refused and returned to you at your expense. All items authorized for return must be carefully packaged in its original carton including all packing material, labels, hardware, instructions, etc. Items must be returned in its unused condition for proper credit. Freight and handling charges are non refundable.
Absolutely no returns will be accepted after 30 days. For returns pertaining to issues covered under the maufacturer's warranty, see the manufacturers' Warranty Policy.

This agreement shall be governed by, construed, and enforced in accordance with the laws of the State of California. Venue for any action or proceeding arising out of this agreement, or alleged breach thereof, shall be solely in San Diego County, California, within the City of San Diego, California.

This warranty does not cover the following:

1. Failure of a Kaminari product due to improper installation or maintenance, misuse, abuse, or unauthorized repairs.
2. Labor for removal or replacement, shipping, towing or transportation charges.
3. Damage to related components.
4. Costs incurred due to loss of use of vehicle.
5. Normal wear and tear.
6. Products used for racing.

Xenon/American Best Car Parts-Consumer Response Dept.
2891 E. Via Martens
Anaheim, CA 92806-1751
1-714-632-1709
1-714-632-2738 Fax

OE Style Carbon Fiber Hoods are warranted for one year. All other AEROGEAR products carry a limited lifetime warranty. AEROGEAR Limited Lifetime warranty covers the total life of the product to the original purchaser. Warranty is limited to the structure of the product such as the fiberglass seam splitting, bubbling, or cracking due to natural causes. AEROGEAR does not warranty products that have been modified to fit any other vehicle than the one it was designed for or if the product is painted before pre-fitting. AEROGEAR does not warranty products that have been purchased used. Only products purchased from an AEROGEAR Authorized Dealer will be covered. AEROGEAR does not warranty product that has been purchased from an online auction such as ebay. (Warranty is non-transferrable). Any product that is painted cannot be returned. AEROGEAR is not held responsible for any installation, painting, or shipping charges for a product that is returned for warranty.

In addition to the distinctive baby blue color of AEROGEAR products, their unique Identification Tag lets the customer know that they have purchased an authentic AEROGEAR part and is used for warranty purposes.

In order to activate your limited lifetime warranty you must do the following:
1. Completely fill out the yellow warranty card included with your AEROGEAR product including the product identification number located on the Official ID tag on the product within 60 Days of purchase.

2. Photocopy the invoice or receipt from the authorized dealer that shows the price paid for the product(s). Please note that AEROGEAR products purchased from online auctions, such as ebay, yahoo etc., will not be covered under warranty. Only products purchased from an AEROGEAR Authorized Dealer will be covered.

3. Mail the filled out yellow warranty card along with the copy of your receipt or invoice to: Attn: Warranty Dept., 1688 Delta Court, Hayward CA, 94544

If a warranty card did not come with your products, Please download a warranty card in PDF format. Click here to download. To view the warranty card you must have Adobe Acrobat reader installed on your computer. To download Adobe Acrobat reader, click here.