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SHIPPING POLICY FOR BODY KITS

Please do not schedule to put your car in the shop for installation until your parts have been delivered. Some shops may charge you storage fees for each day they have your vehicle before your parts arrive. We are not responsible for shop charges incurred.

Body kits, hoods and larger items ship freight via truck (tractor trailer). Once we are notified that your order has been shipped, we will email you the freight tracking number and trucking carrier phone number to contact them to coordinate a time of delivery.

We want to make sure that you safely receive your parts, so it is IMPORTANT that you contact the freight carrier AS SOON AS POSSIBLE after receiving your tracking number to coordinate a time that you will be available to receive delivery. If the trucking company is unable to contact you to by phone to schedule a delivery they may send the shipment back to the manufacturer which will result in return freight charges and restocking fees to your account.

The freight carrier may contact you to confirm that you will be available to sign for your shipment. However, we recommend that you contact the freight carrier in advance so that you can schedule a time to be available to sign for the delivery.

Please make sure that you are present to sign for the delivery at the time appointed with the Freight Carrier, as Re-Delivery Fees will be incurred as well as daily storage fees that you will be responsible to pay and may result in additional charges to your account as well as return freight charges and restocking fees.

IMPORTANT DELIVERY INSTRUCTIONS AND DAMAGE INSPECTION INSTRUCTIONS:

Commercial freight truck carriers operate differently from standard UPS or FedEx home delivery shipping. Freight truck carriers will not accept claims for damage once you have signed for the package WITHOUT NOTING ANY DAMAGES ON THE DELIVERY TICKET, even if you find damage after you open the box.

It is important that you follow these steps upon delivery to protect your rights to make a damage claim with the carrier:

1. Inspect all contents of packages BEFORE signing for delivery. When you sign for delivery, you are accepting the contents in the condition you have received them, DAMAGED OR NOT, and may waive your right to make a damage claim with the carrier.

2.If your inspection reveals that the CONTENTS are damaged, write "DAMAGED" on the delivery ticket and sign for the package. Notify our Customer Service Dept. immediately at 800-232-6922 and we initiate a damage claim and make arrangements to have a replacement shipped to you. DO NOT REFUSE the shipment. Refusal of shipments WILL INCUR RETURN SHIPPING CHARGES by the shipping company and be CHARGED TO YOU REGARDLESS OF DAMAGE OR NOT. You must write "DAMAGED" on the delivery ticket as a permanent record that you received the item with damage and preserve your rights to make a damage claim.

Trucking companies require a damage claim to be initiated before deciding whether or not to pick up and return the shipment to the manufacturer. In some cases, if the damage is severe they may decide to instruct the receiver to "Field Destroy" the item in lieu of picking up the package.

In the case of MAJOR damage (major cracks or breaks in the part), we may ask for pictures to verify damage. In the instance major damage has occurred, we will file a damage claim and ship you new parts as soon as they are available.

MINOR imperfections, such as small hairline cracks in the primer, small chips in the primer,'box rash' or other minor scratches to the surface can normally be fixed during the prep process before painting the part and may not be warranted under claim for shipping damage.

3.If the BOX appears to be damaged in any way, creased, dented and/or holes, crushed, etc. or appears to have be opened, note that the box was damaged on the delivery ticket and HAVE THE DRIVER SIGN OR INITIAL YOUR NOTATIONS and keep a copy of it. The driver MUST sign or initial the notations that the box was damaged or opened on the delivery ticket in order to PROTECT YOUR RIGHTS to make a future damage claim with the carrier in the case of concealed damage to the contents. IF YOU FIND CONCEALED DAMAGE, YOU MUST REPORT THE DAMAGE TO THE TRUCKING COMPANY WITHIN 5 BUSINESS DAYS OF DELIVERY AND INITIATE A CLAIM.

4.If you accept the package without noting any damages to the box or its contents on the delivery ticket and having the driver sign your notations, you will waive your right to make any future damage claims with the carrier, EVEN IF THE DAMAGE WAS CONCEALED.

5. Once you have signed for the package, ALL DAMAGE CLAIMS MUST BE MADE DIRECTLY WITH THE TRUCKING COMPANY WITHIN 5 BUSINESS DAYS OF DELIVERY. You will find their phone number on your delivery ticket and give them the freight ticket number. Once you have signed for the package, we will not be able to make the claim on your behalf.