AUTOMEGA | Policies for Body Kits, Ground Effects, Aero Kits and Aerodynamics

SHIPPING DAMAGE/CLAIMS: Commercial freight truck carriers operate differently from standard UPS or FedEx home delivery shipping. Freight truck carriers will not accept claims for damage once you have signed for the package WITHOUT NOTING ANY DAMAGES ON THE DELIVERY TICKET, even if you find damage after you open the box.

It is important that you follow these steps upon delivery to protect your rights to make a damage claim with the carrier:

1. Inspect all contents of packages BEFORE signing for delivery. When you sign for delivery, you are accepting the contents in the condition you have received them, DAMAGED OR NOT, and may waive your right to make a damage claim with the carrier.

2.If your inspection reveals that the CONTENTS are damaged, write "DAMAGED" on the delivery ticket and sign for the package. Notify our Customer Service Dept. immediately at 800-232-6922 and we initiate a damage claim and make arrangements to have a replacement shipped to you. DO NOT REFUSE the shipment. Refusal of shipments WILL INCUR RETURN SHIPPING CHARGES by the shipping company and be CHARGED TO YOU REGARDLESS OF DAMAGE OR NOT. You must write "DAMAGED" on the delivery ticket as a permanent record that you received the item with damage and preserve your rights to make a damage claim.

Trucking companies require a damage claim to be initiated before deciding whether or not to pick up and return the shipment to the manufacturer. In some cases, if the damage is severe they may decide to instruct the receiver to "Field Destroy" the item in lieu of picking up the package.

In the case of MAJOR damage (major cracks or breaks in the part), we may ask for pictures to verify damage. In the instance major damage has occurred, we will file a damage claim and ship you new parts as soon as they are available.

MINOR imperfections, such as small hairline cracks in the primer, small chips in the primer,'box rash' or other minor scratches to the surface can normally be fixed during the prep process before painting the part and may not be warranted under claim for shipping damage.

3.If the BOX appears to be damaged in any way, creased, dented and/or holes, crushed, etc. or appears to have be opened, note that the box was damaged on the delivery ticket and HAVE THE DRIVER SIGN OR INITIAL YOUR NOTATIONS and keep a copy of it. The driver MUST sign or initial the notations that the box was damaged or opened on the delivery ticket in order to PROTECT YOUR RIGHTS to make a future damage claim with the carrier in the case of concealed damage to the contents. IF YOU FIND CONCEALED DAMAGE, YOU MUST REPORT THE DAMAGE TO THE TRUCKING COMPANY WITHIN 5 BUSINESS DAYS OF DELIVERY AND INITIATE A CLAIM.

4.If you accept the package without noting any damages to the box or its contents on the delivery ticket and having the driver sign your notations, you will waive your right to make any future damage claims with the carrier, EVEN IF THE DAMAGE WAS CONCEALED.

5. Once you have signed for the package, ALL DAMAGE CLAIMS MUST BE MADE DIRECTLY WITH THE TRUCKING COMPANY WITHIN 5 BUSINESS DAYS OF DELIVERY. You will find their phone number on your delivery ticket and give them the freight ticket number. Once you have signed for the package, we will not be able to make the claim on your behalf.

CLEARANCE SALES: All Clearance sales are considered FINAL; clearance sale items are not returnable.

RETURNS: All products are special order, made- to-order and are generally not returnable. Products sold "AS-IS" are not returnable and all sales are considered final. Extreme Dimensions parts and $399Line parts follow their respective Return Policies which are posted on their product pages on our web site. See Extreme Dimensions Return Policy and $399Line Return Policy.

Under certain circumstances each manufacturer may allow a return on unused merchandise in like-new condition and a 25% to 30% restocking charge will apply, depending upon the brand of merchandise. When the items have been examined and the reason for the return verified, appropriate credit will be issued. Returns are accepted for "store" credit or exchange only. NO REFUNDS.

We must be notified of all return requests within 5 days from your receipt of merchandise. You must call us first to obtain authorization for the return. We will give you return instructions and a Return Authorization number as issued by the manufacturer, if approved and instructions on where to ship the return. You will be responsible to ship the return at your expense. Do not return items without prior authorization.

We will not accept shipments to our Customer Service Center, and manufacturer will not accept shipments without a confirmed return authorization number. The items must be shipped back within the issued expiration date, and insured for its full value against loss or damage. Any items sent freight collect will be refused and returned to you at your expense.

Be sure to repackage the items carefully with the original packing material and any additional material necessary to protect the item against damage. The original carton may no longer be suitable for re-shipping . You may need to package it in another box suitable to protect it contents. Please make sure to insure the items against loss or damage during shipping from the shipping company. It is important that you insure your package against shipping damage in transit as items returned in scratched or damaged condition will not be credited. If items are damaged in shipment, you will have to make a claim with your shipper to recover the cost of the item.

The product must be returned in re-sellable New, Unused condition . That is, the product must be complete with all of its pieces, cannot have been fully or partially installed, prepped, sanded, painted or changed in any way from its original condition; there must be no damages, holes drilled into, or any other modifications done to the product. If, upon return to the manufacturer, the inspection reveals that the items have damage,  appears to have been installed  or is not in its new, unused condition , no credit will be given . If the inspection finds the product in re-sellable condition credit will be given for the product less the applicable restocking fee. Shipping and handling charges are not refundable.

Absolutely no returns will be accepted after 30 days. For returns pertaining to issues covered under the maufacturer's warranty, see the manufacturers' Warranty Policy.

This agreement shall be governed by, construed, and enforced in accordance with the laws of the State of California. Venue for any action or proceeding arising out of this agreement, or alleged breach thereof, shall be solely in San Diego County, California, within the City of San Diego, California.